Gardeners Eastcote Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Eastcote to residential and commercial clients within its service area in the United Kingdom. By making a booking, accepting a quotation, or allowing our gardeners to commence work at your premises, you agree to be bound by these Terms and Conditions.

These terms are intended to set out clearly the rights and responsibilities of both you and Gardeners Eastcote. Please read them carefully before making a booking. If you do not agree to these terms, you should not proceed with a booking or instruct us to carry out any services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Client, you or your means the person or organisation requesting or receiving services from Gardeners Eastcote.

Company, we, us or our means Gardeners Eastcote, the gardening service provider.

Services means any gardening, garden maintenance, garden clearance, lawn care, hedge trimming, planting, soft landscaping, or related services that we agree to provide.

Service Visit means an agreed appointment at your premises during which we perform some or all of the Services.

Quote or Quotation means a written or verbal estimate of the cost of Services, based on information provided by you and our assessment of the work.

2. Scope of Services

2.1 Gardeners Eastcote provides general gardening and garden maintenance services, including but not limited to grass cutting, hedge trimming, weeding, pruning, planting, light landscaping, garden tidy-ups, and green waste handling in accordance with applicable waste regulations.

2.2 The specific Services to be provided will be set out in our Quote or otherwise agreed with you before work commences. Any additional work requested during a Service Visit that falls outside the original scope may be subject to additional charges.

2.3 We reserve the right to decline any work that we consider unsafe, unsuitable for our level of expertise, or outside the normal scope of a domestic or light commercial gardening service.

3. Booking Process

3.1 Bookings can be made by contacting Gardeners Eastcote using the contact methods advertised by the company. You may request either a one-off Service Visit or a recurring schedule of visits.

3.2 When you make a booking request, we may arrange an initial assessment of your garden or ask you for relevant information about the property, including size, access, condition, and any particular requirements or hazards.

3.3 Following your booking request and, where necessary, our assessment, we will provide you with a Quote or an indication of our standard hourly or fixed rates. A booking is not confirmed until we have accepted your request and agreed a date, time window, and pricing basis with you.

3.4 By confirming a booking, you warrant that you are either the owner of the property or you have the authority of the owner or occupier to instruct us to carry out the Services.

3.5 For recurring maintenance bookings, we will agree a regular schedule of Service Visits. These visits may be subject to change due to weather conditions, seasonal requirements, or operational reasons, but we will use reasonable endeavours to maintain a consistent service pattern.

4. Quotes and Pricing

4.1 All prices are quoted in pounds sterling and, unless explicitly stated otherwise, are exclusive of any applicable taxes. If any taxes apply, they will be clearly indicated in the Quote or invoice.

4.2 Quotes are based on the information you provide and our assessment of the work. If, upon arrival, the actual condition or size of the garden differs significantly from what was described, we may revise the Quote or propose an hourly rate to reflect the additional work required.

4.3 Time-based work is charged in accordance with our current hourly or daily rates, subject to a minimum charge which will be communicated to you at the time of booking.

4.4 We reserve the right to review and adjust our prices periodically. For ongoing maintenance clients, we will give you reasonable notice of any change in rates before the new rates take effect.

5. Access and Client Responsibilities

5.1 You must ensure that we have safe and reasonable access to the garden or outdoor areas where the Services are to be carried out at the agreed time. This includes access through any gates, side passages, or communal areas as required.

5.2 If we are unable to gain access at the agreed time, or if access is significantly delayed due to circumstances within your control, we may charge a call-out fee or our minimum charge for the visit.

5.3 You must inform us of any known hazards or risks at the property, including unstable ground, ponds, uneven steps, exposed wiring, or the presence of pets or children. You are responsible for keeping pets and children away from the immediate working area during a Service Visit.

5.4 You agree not to instruct our gardeners to undertake work that is outside the agreed scope or that may be unsafe or contrary to health and safety regulations. Our workers are authorised to decline or stop any task that they reasonably consider unsafe.

6. Payments and Invoicing

6.1 Payment terms will be confirmed at the time of booking or in the Quote. Unless otherwise agreed, payment is due immediately upon completion of the Services or on receipt of our invoice.

6.2 We may accept various payment methods, such as bank transfer or card payments, as advised by us from time to time. Cash payments, where accepted, must be made directly to a company representative and will be receipted upon request.

6.3 For ongoing maintenance contracts or regular visits, we may invoice periodically, for example monthly or after a set number of visits. The specific arrangement will be agreed in advance.

6.4 If payment is not received by the due date, we reserve the right to charge interest on the overdue amount at the statutory rate and to suspend further Services until full payment is made.

6.5 You are responsible for ensuring that any payment details you provide are accurate and that sufficient funds are available. Any bank charges incurred due to incorrect or incomplete payment details may be passed on to you.

7. Cancellations and Rescheduling

7.1 You may cancel or reschedule a Service Visit by giving us reasonable notice. Unless otherwise agreed, we ask that you provide at least 24 hours notice prior to the scheduled appointment time.

7.2 If you cancel or reschedule with less than 24 hours notice, or if we cannot gain access to the property at the scheduled time for reasons within your control, we reserve the right to charge a cancellation fee or the minimum charge for the visit.

7.3 In the event of severe weather or other circumstances beyond our reasonable control that make it unsafe or impractical to carry out the Services, we may need to cancel or postpone a Service Visit. In such cases, we will endeavour to provide as much notice as possible and to arrange a new appointment at a mutually convenient time. No cancellation fee will apply where we cancel for such reasons.

7.4 For larger projects or jobs requiring materials to be ordered in advance, we may require a deposit. If you cancel such a booking, we reserve the right to retain all or part of the deposit to cover costs already incurred, including any non-refundable materials or preparations.

8. Garden Waste and Waste Regulations

8.1 As part of our Services, we may generate green waste such as grass cuttings, hedge trimmings, branches, plants, and soil. Disposal of such waste will be managed in accordance with applicable UK waste regulations.

8.2 Our standard Quotes will specify whether the removal of green waste is included or whether it will be left on site for you to dispose of. If waste removal is not included in the original Quote, you may request it as an additional service subject to an extra charge.

8.3 Where we remove green waste from your property, we will transport it only to authorised disposal or recycling facilities or composting locations in line with environmental regulations and good practice.

8.4 We do not handle or dispose of hazardous waste, including but not limited to asbestos, chemicals, paint, oils, contaminated soil, or materials that may pose a health or safety risk. You are responsible for arranging appropriate disposal of any such items in accordance with local regulations.

8.5 We may use your existing garden waste bins or composting facilities if you request and if it is practical to do so. It is your responsibility to ensure that any on-site disposal facilities are suitable and compliant with local authority requirements.

9. Quality of Service and Complaints

9.1 We aim to provide Services with reasonable care and skill and in accordance with industry standards for residential and light commercial gardening work.

9.2 If you are not satisfied with any aspect of the Services, you must notify us as soon as reasonably possible, ideally within 48 hours of the Service Visit. We will discuss the issue with you and, where appropriate, arrange to revisit and rectify any reasonable concerns.

9.3 Our obligation to rectify issues is subject to you allowing us access to the property within a reasonable time and not interfering with or altering the work before we have had an opportunity to inspect and address the matter.

10. Liability and Insurance

10.1 Gardeners Eastcote will exercise reasonable care in performing the Services and will take appropriate steps to avoid damage to your property. However, minor damage to plants, lawns, or garden features may occur as part of normal gardening activities and is accepted as an inherent risk of such work.

10.2 Our liability for any loss or damage arising out of or in connection with the Services is limited to the amount you have paid or are due to pay for the specific Service Visit during which the loss or damage occurred, except where such limitation is not permitted by law.

10.3 We are not liable for any indirect or consequential losses, including loss of enjoyment, loss of use, loss of profits, or loss of opportunity.

10.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.

10.5 You are responsible for ensuring that any valuable or fragile items in or near the garden area are moved or protected before the Service Visit. We do not accept liability for damage to items that you have failed to remove or safeguard, provided we have exercised reasonable care in performing our work.

11. Plants, Materials and Guarantees

11.1 Where we supply plants, turf, or other living materials, we will aim to select healthy stock and to plant or lay them using appropriate techniques. However, the ongoing condition of living materials depends on factors beyond our control, including weather conditions, soil quality, pests, diseases, and your ongoing maintenance.

11.2 We cannot guarantee the long-term survival or performance of plants, turf, or seeds once our work is complete, unless a specific written guarantee has been provided and its conditions have been met.

11.3 Any materials, products, or equipment supplied and installed by us will remain our property until full payment has been received. If payment is not made, we reserve the right to remove materials, provided this can be done without causing damage to the property.

12. Health and Safety

12.1 We are committed to carrying out Services in a safe manner, in line with applicable health and safety requirements. Our gardeners will use appropriate tools, equipment, and protective gear as necessary.

12.2 You must not interfere with our equipment or obstruct our staff while they are working. You agree to keep children and pets away from tools, machinery, and work areas for the duration of the Service Visit.

12.3 We reserve the right to stop work and leave the site if we consider that conditions are unsafe or if our staff are subjected to abuse, threats, or unreasonable behaviour. In such cases, we may charge for the time spent on site and for any costs incurred.

13. Data Protection and Privacy

13.1 We will collect and use your personal information only as necessary to manage your bookings, perform the Services, issue invoices, and handle any queries or complaints.

13.2 We will take reasonable steps to keep your personal information secure and will not sell your details to third parties. We may share information with trusted partners where necessary to perform the Services or comply with legal obligations.

14. Amendments to These Terms

14.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, pricing, or legal requirements.

14.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time you make the booking or at the time we confirm your appointment. We recommend that you review these terms periodically if you are a regular client.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or with the Services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and Gardeners Eastcote agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

By proceeding with a booking or allowing our gardeners to commence work, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.